I hate to dwell on the negative, but why oh why do those of us who ride the Worcester-Framingham line have so many horror stories to share? If the MBTA's/MBCR's commuter rail system were a reality show, I think the Worcester-Framingham riders would find their main competition for "horror stories" would come from the Franklin line and perhaps the Fitchburg line.
Haven't we all thought this:
"We're sorry for the delay and thank you for your patience." You're sorry? You're sorry? You can stuff your sorrys in a sack! There is no way you're sorry! Sorry people make an effort to change. Not them. And FYI, no one is patient with you anymore. Everyone has had enough. The amount of incompetence is ASTOUNDING! It's to the point their offer of free tickets for delays of more than a half hour (which is also a joke by the way. You submit a claim, and in 6-8 weeks, either tickets arrive at your door or they don't) is meaningless. It's gone beyond that. I don't want money back anymore, I want you to fix whatever it is that's f***** up."I think we are all in agreement - just run the train well. We understand if there are delays from time to time, but constant delays are not part of the deal.
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