To all of our Worcester Line Customers,
We realize that many of our customers traveled on both train P508 in the morning and P523 last evening and that a large majority were impacted by, either one of these trains, or at the very least effected by residual delays because of their mechanical failures.
My personal acknowledgement is indeed sincere and we cannot imagine that we could say anything that you would want to hear. Many of you have written in to say that you are aware that the locomotive that broke down on your inbound commute was the same used for the evening return trip home; this is regrettably the truth. While the mechanical department staff repaired the problem that caused the failure in the morning, the evening brought with it a different mechanical issue. Please know that this locomotive has been removed from service and one of the two new locomotives will be added to the train set that leaves this evening as train P523.
This is indeed evidence that the lack of investment in the commuter rail fleet is becoming difficult to overcome with regular maintenance. The winter season certainly took its toll on an already aging fleet of locomotives. While the two new locomotives delivered recently is a positive note it will not have much of an impact on the 483 trains in and out of the city everyday and we welcome the delivery of the five additional locomotives which are enroute from New York; once tested, they will be added to the fleet.
We cannot offer any apology that would justify five additional hours of commuting time in one day; however we do deeply regret the impact that this had on you, your families and your employers.
Members of the MBCR management team will be on the platform in Worcester tomorrow morning, March 2nd from 5:30am until the departure of train P508 to Boston at 6:55am. Please feel free to speak to us with your comments and concerns.
As always, we thank you for riding the commuter rail.
Chief Customer Service Officer
Massachusetts Bay Commuter Rail
Operating the Commuter Rail on behalf of the MBTA