Thursday, July 28, 2011

The On Time Service Guarantee is No Longer

Due to a family matter, I had been driving a lot these past few months, but have recently returned to the commuter rail.

Imagine my surprise when I went to put in for a late train and could not find the On Time Service Guarantee form anywhere ... very quietly it seems the MBTA has phased this program out.

It's disappointing ... I'm not saying I lived or died by that extra $$, but it was at least some form of accountability for late trains ... especially in a system plagued by on time service.

Here is the official announcement from the MBTA website:

As discussed and reported during this year’s budget process, the MBTA will stop processing refund requests for service-related delays when the new fiscal year begins on July 1st. By eliminating the only program of its kind in the United States, the MBTA anticipates realizing savings of up to $1 million annually.

“While some customers may be disappointed with the program’s elimination, it’s important that people know that this money will be put to very good use,’ said MBTA General Manager Richard Davey. “By reallocating these funds into the development of more customer service enhancements, we expect a greater number of T riders to benefit from this money.”

Among the initiatives to be rolled out in the coming weeks and months are:

  • Smart phone apps for Commuter Rail that will provide customers with the answer to the question: ‘Where is my train?’

  • Countdown clocks that provide subway customers with ‘next train’ information for the Red, Orange, and Blue Lines.

  • The ability to use a CharlieCard for parking at Alewife, Braintree, and other stations.

  • Discounted parking rates of just $3 at nine stations throughout the Commuter Rail system and along the Mattapan Trolley Line.

I think they need to extend discounted parking to all of the commuter rail lots, not just some of them. It doesn't seem fair that certain lots (like mine) has to subsidize parking for the rest of them.

No comments: