Here was Grafton Train Rider's original submission, sent in because fares were not collected and the P533 train was late on 8/14/2008.Dear Train Rider,Feel free to post.
Grafton Train Rider
It's bad enough to have your trains arrive over 30 minutes late with no signage indicating so at the station! The female conductor did not even bother to collect fares. I asked another passenger who boarded at South Station, and she said that the conductor did not collect for passengers boarding there either. To make matters worse, there was no announcement, apology and/or explanation about the train arriving over 30 mintues late. Sometimes I wonder why I pay for a monthly pass when the fares are not collected consistently.This is the response that Grafton Train Rider received from the MBCR:
Dear Grafton Train Rider,I've said it before and I'll say it again, I would hate to work in customer service and I would really hate to have Linda Dillon's job.
I have read your email regarding your commute on the 14th of August.
I have forwarded this information to the trainmaster responsible for conductors asking that these issues be addressed with the crew of this train. There was a mechanical failure on an earlier train that resulted in the 36 minute delay out of South Station. There is no excuse for not telling our passengers something, even if the crew is not aware of the exact circumstance they are obliged to make announcements throughout any delay. As for not collecting fares, the proper collection of revenue is a major responsibility and I have been assured that this will be addressed as well.
I am sorry that it is necessary for you to have to write to us again but thank you for bringing it to my attention.
MBCR Customer Service Manager
Seriously, though, when will one of the media outlets or one of our elected officials start to put pressure on the MBTA/MBCR to do the following:
- Collect Fares. The T can't keep on bellyaching that they are running out of budget if they do not attempt to at least collect the revenue at hand. Yes, I get it, I know that the fares do not support the T. But when you have NO money, SOME money has got to help.
- Communicate. We live in an electronic age. We are not relying on telegraphs to transmit information. How hard is it to notify riders that trains will be delayed?
But the key point is - we're paying for service. At least some of us are. And I suppose fewer people are paying . . . at least in the form of a monthly pass. Because, what's the point? Fares aren't collected. So why blow $250 a month if you're a Zone 8 commuter, when you can gamble and just buy a 12-ride pass for $93.00?
Better yet - how's this for a gamble - buy a Zone 1A multi-fare pass for $20.40 for 12 rides for your outbound commutes. If they're not collecting fares, will you actually get caught for using the cheapest multi-ride ticket outbound all the way to Westborough, Grafton or Worcester?
I would love to see a state rep, state senator or a "mainstream" media outlet run an investigation on (1) how many monthly passes are purchased - by zone, (2) correlate that to the actual number of commuter rail riders and (3) the actual amount of fares collected. If I had to make an unscientific guess, I would bet that there are way more riders than the fares are showing.
MBTA and MBCR - step up to the plate and do your part!
Thanks to Grafton Train Rider for sharing!